WRUW Help Desk - Telephones / Telos System

The phones aren't working in the studio!

If the phones aren't working in the studio, there are several possible solutions that you can easily check to fix the situation. General notes: 1. If the phones aren't working in one studio, they m...

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I put a call on hold in one studio, but can't grab it in the other studio

The Telos phone system is configured to control our phone lines independently. If you answer a phone line in one studio, the same phone line cannot be answered in the other studio at the ...

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How do I change the volume of the phone speaker, ringer, or handset?

Occasionally you might want to change volumes for the phone speaker, the phone ringer, and the volume of callers through the handset. This is a setting you can change if you need the devices lou...

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Can I put two or more phone calls on the air at the same time?

The short answer is "YES", you can put two or more phone calls on the air at the same time. For example, maybe you have a phone-in guest and you want callers to be able to dial in and ask questi...

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How Do I Put a Caller On the Air?

We are very fortunate at WRUW that our system to put callers on the air and our mixing console integrate very well together. It is very easy to put callers on the air, interview guests by tele...

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The phone lines all show the letter "X". What does that mean?

If none of the phone lines appear to be working, there are several possibilities as to how to fix them. One possibility is that all the phone lines have a big "X" next to them, both on the cons...

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How do I use the "Telos" phones in the studios?

To learn the basic operation of the phones in the air studio, simply watch the video below. You'll learn how to answer an incoming call, how to put a call on hold, and how to hang up on a call. ...

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